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Privacy Policy
This Privacy Policy describes how the website https://les2roues.com/ collects, uses, and protects users’ personal data, in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).
1. Data Controller
Personal data is collected by:
Trade name: Les2Roues
Business name: Crystal Group
Legal status: Micro-enterprise
Responsible person: Katy CALMON
Address: 66 Avenue des Champs-Élysées, 75008 Paris, France
Contact email: contact@les2roues.com
Website: https://les2roues.com/
2. Personal Data Collected
The website les2roues.com may collect the following personal data:
- First and last name
- Email address
- Postal address
- Telephone number
- Order and payment information (without storing banking data)
- IP address and browsing data
- Data transmitted via the contact form or customer account creation
3. Purposes of Processing
Personal data is collected for the following purposes:
- Order and delivery management
- Customer relationship management and after-sales service
- Payment processing
- Responding to requests via the contact form
- Improving user experience
- Legal and accounting obligations
4. Legal Basis for Processing
Personal data processing is based on:
- the performance of a contract (order)
- compliance with legal obligations
- user consent (cookies, forms)
- the legitimate interest of the data controller
5. Data Recipients
Personal data may be transmitted only to the following recipients:
- Secure payment service providers
- Delivery service providers
- Website hosting provider (Hostinger)
- Technical tools necessary for website operation
No personal data is sold, rented, or transferred to third parties for commercial purposes.
6. Data Retention Period
Personal data is retained as follows:
- Customer data: for the duration of the commercial relationship
- Billing data: 10 years (legal obligation)
- Contact data: 3 years after the last interaction
- Browsing data: up to 13 months
7. User Rights
In accordance with the GDPR, users have the following rights:
- Right of access
- Right to rectification
- Right to erasure
- Right to object
- Right to restriction of processing
- Right to data portability
To exercise these rights, users may contact:
📧 contact@les2roues.com
A response will be provided within a maximum period of one month.
8. Data Security
The website implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data.
Payment transactions are secured using protocols compliant with applicable standards.
9. Cookies
The website les2roues.com uses cookies in order to:
- ensure the proper functioning of the website
- measure audience traffic
- improve user experience
Users may configure their browser to accept or refuse cookies.
For more information, please refer to the Cookie Policy.
10. Data Transfers Outside the European Union
Some data may be hosted or processed outside the European Union by technical service providers.
In such cases, appropriate safeguards are implemented in accordance with the GDPR.
11. Changes to the Privacy Policy
This Privacy Policy may be modified at any time to comply with legal or technical developments.
The version in force is the one published on the website.
12. Contact
For any questions relating to this Privacy Policy or the processing of personal data, you may contact:
📧 contact@les2roues.com